Frequently asked questions (FAQ) about Softdiv PDF Split and Merge software. Get instant answers to your technical support questions.
1. What kind of payment options are accepted?
2. I have not received the registered version?
3. The program still in trial mode after installing registered version?
4. What are the system requirements for Softdiv PDF Split and Merge?
5. I have purchased Softdiv PDF Split and Merge and I need to reinstall?
6. How do I uninstall Softdiv PDF Split and Merge?
7. While installing the full version, I received "File corrupted" message?
8. How do I split PDF File?
9. How do I merge PDF Files?
10. Softdiv PDF Split and Merge is not working properly?
11. How do I know when there is a new version available?
12. Where can I find the tutorials for Softdiv PDF Split and Merge?
13. My credit card has been declined, what is the problem?
14. What is Softdiv PDF Split and Merge refund policy?
15. What type of splitting method is supported by Softdiv PDF Split and Merge?
1. What kind of payment options are accepted?
We accept online payment through major credit cards eg. Visa, Mastercard, American Express, Discover. Other offline options are via check, money order. We also accept Paypal.
2. I have not received the registered version?
Once your order is approved, we will send a confirmation email to your email address. In the confirmation email, it will contain a download link to the full version. Before installing the full version,please uninstall the trial version and some old files you will need to remove it manually from the installation folder.
3. The program still in trial mode after installing registered version?
Before installing the full version, please uninstall the trial version and some old files you will need to remove it manually from the installation folder.
4. What are the system requirements for Softdiv PDF Split and Merge?
Windows 7, 8, 10, 11 with at least 256 MB RAM and 300 MB harddisk space.
5. I have purchased Softdiv PDF Split and Merge and I need to reinstall?
Just send the request to softdiv@softdivshareware.com for reinstallation.
6. How do I uninstall Softdiv PDF Split and Merge?
Click on Start Windows - Program Files - Softdiv PDF Split and Merge - Uninstall .
7. While installing the full version, I received "File corrupted" message?
Please try again later.
8. How do I split PDF File?
You may check our tutorial at https://www.softdivshareware.com/split-pdf-files.html
9. How do I merge PDF Files?
You may check our tutorial at https://www.softdivshareware.com/merge-pdf-files.html
10. Softdiv PDF Split and Merge is not working properly?
Softdiv PDF Split and Merge runs on Windows 7, 8, 10, 11 with a least 1 GB RAM and 100 MB hard disk space. Please make sure you have neccessary permision to perform file operation actions.
11. How do I know when there is a new version available?
You will be informed via our newsletter mailing.
12. Where can I find the tutorials for Softdiv PDF Split and Merge?
Softdiv PDF Split and Merge online tutorials can be found at https://www.softdivshareware.com/pdfsplitmerge-tutorials.html . We will be updating the tutorials from time to time.
13. My credit card has been declined, what is the problem?
This can be due to a few reasons. Please make sure that you have enter a valid postal code, address, country, state, card number, expiration month/year and etc. Alternatively, you can also pay with PayPal.
14. What is Softdiv PDF Split and Merge refund policy?
Softdiv PDF Split and Merge is offerred as free trial so that users can try before they purchase to determine whether the software is suit their needs.Therefore our refund guarantee is only limiting to software bugs within our software. All refund request must provide a screenshot or detail explationation of "software failure" as a proof. We also deserve the rights to reject refund request that we suspected is a fraud request.
15. What type of splitting method is supported by Softdiv PDF Split and Merge?
Softdiv PDF Split and Merge supports 4 types of splitting methods. You can Split into single-page PDF file, Delete unwanted pages, Delete unwanted page ranges and Split by group of pages.