Find Answers to Commonly Asked Questions about Easy Duplicate Cleaner
1. What kind of payment options are accepted?
2. Where is my registered version?
3. The program still in trial mode after installing registered version?
4. I have purchased Easy Duplicate Cleaner, how do I get the latest version?
5. What are the recommended system requirements for Easy Duplicate Cleaner?
6. I have purchased Easy Duplicate Cleaner and I need to reinstall?
7. How do I uninstall Easy Duplicate Cleaner?
8. While installing the full version, I received "File corrupted" message?
9. Unable to Rename, Delete, Copy, Move Duplicate Files?
10. The Result is not accurate enough?
11. Easy Duplicate Cleaner is not working properly?
12. What is your refund policy?
13. Where can I find the tutorials for Easy Duplicate Cleaner?
14. My credit card has been declined, what is the problem?
15. How do I set Easy Duplicate Cleaner to search for only particular file format?
1. What kind of payment options are accepted?
We accept online ordering through major credit cards (Visa, MasterCard, EuroCard, American Express, Discover/Novus, Diners Club, JCB). Other offline options are through check, money order. Alternatively, you can also pay with PayPal.
2. Where is my registered version?
Once your order is approved, we will send a confirmation email to your email address. In the confirmation email, it will contain a download link to the full version. Before installing the full version,please uninstall the trial version and some old files you will need to remove it manually from the installation folder.
3. The program still in trial mode after installing registered version?
Before installing the full version, please uninstall the trial version and some old files you will need to remove it manually from the installation folder.
4. I have purchased Easy Duplicate Cleaner, how do I get the latest version?
All purchase is entitle to receive unlimited upgrades for a year. Just send an upgrade request to softdiv@softdivshareware.com to claim the free upgrade when there is a new version available.
5. What are the recommended system requirements for Easy Duplicate Cleaner?
Windows 7, 8, 10, 11 with at least 256 MB RAM and 300 MB harddisk space.
6. I have purchased Easy Duplicate Cleaner and I need to reinstall?
As long as your purchase is still within a year, you can always get the latest version at no cost.
7. How do I uninstall Easy Duplicate Cleaner?
Click on Start Windows - Program Files - Easy Duplicate Cleaner - Uninstall .
8. While installing the full version, I received "File corrupted" message?
Try download again later.
9. Unable to Rename, Delete, Copy, Move Duplicate Files?
Please make sure you have the neccessary permision to perform the file renaming, deleting, copying, and moving. You can also try to run the software with Administrator rights. Right-click on the program icon and select Run As Administrator.
10. The Result is not accurate enough?
You may run the Settings and increase the accuracy there.
11. Easy Duplicate Cleaner is not working properly?
Easy Duplicate Cleaner runs on Windows 7, 8, 10, 11 with a least 1 GB RAM and 100 MB hard disk space. Please make sure you have neccessary permision to perform file operation actions.
12. What is your refund policy?
Easy Duplicate Cleaner is offerred as free trial so that users can try before they purchase to determine whether the software is suit their needs.Therefore our refund guarantee is only limiting to software bugs within our software. All refund request must provide a screenshot or detail explationation of "software failure" as a proof. We also deserve the rights to reject refund request that we suspected is a fraud request.
13. Where can I find the tutorials for Easy Duplicate Cleaner?
Easy Duplicate Cleaner online tutorials can be found at https://www.softdivshareware.com/easy-duplicate-cleaner-tutorials.html. We will be updating the tutorials from time to time.
14. My credit card has been declined, what is the problem?
Please make sure that you have entered your credit card details correctly. Alternatively, you can also pay through PayPal.
15. How do I set Easy Duplicate Cleaner to search for only particular file format?
Click on Select button under the Select File Formats. From the screen appear, select the file format that you would like to search for duplicate.