Find Answers to Commonly Asked Questions about My Audio Cutter
1. What kind of payment options are accepted?
2. I have not received the registered version?
3. The program still in trial mode after installing registered version?
4. What are the system requirements for My Audio Cutter?
5. I have purchased My Audio Cutter and I need to reinstall?
6. How do I uninstall My Audio Cutter?
7. While installing the full version, I received "File corrupted" message?
8. How do I cut audio?
9. What formats are supported?
10. My Audio Cutter is not working properly?
11. What is My Audio Cutter refund policy?
12. How do I know when there is a new version available?
13. Where can I find the tutorials for My Audio Cutter?
14. My credit card has been declined, what is the problem?
1. What kind of payment options are accepted?
We accept online payment through major credit cards eg. Visa, Mastercard, American Express, Discover. Other offline options are via check, money order. We also accept Paypal.
2. I have not received the registered version?
Once your order is approved, we will send a confirmation email to your email address. In the confirmation email, it will contain a download link to the full version. Before installing the full version,please uninstall the trial version and some old files you will need to remove it manually from the installation folder.
3. The program still in trial mode after installing registered version?
Before installing the full version, please uninstall the trial version and some old files you will need to remove it manually from the installation folder.
4. What are the system requirements for My Audio Cutter?
Windows 7, 8, 10, 11 with at least 256 MB RAM and 300 MB harddisk space.
5. I have purchased My Audio Cutter and I need to reinstall?
Just send the request to softdiv@softdivshareware.com for reinstallation.
6. How do I uninstall My Audio Cutter?
Click on Start Windows - Program Files - My Audio Cutter - Uninstall .
7. While installing the full version, I received "File corrupted" message?
Please try again later.
8. How do I cut audio?
Please refer to https://www.softdivshareware.com/how-to-cut-audio.html for the tutorials.
9. What formarts are supported?
The following formats are supported:
AAC Audio Files
MP3 Audio Files
MP2 Audio Files
M4A Audio Files
FLAC Audio Files
AIFF Audio Files
AC3 Audio Files
WAV Audio Files
OGG Audio Files
WMA Audio Files
WavPack Audio Files
MP4 Video Files
WMV Video Files
ASF Video Files
10. My Audio Cutter is not working properly?
My Audio Cutter runs on Windows 7, 8, 10, 11 with a least 256 MB RAM and 300 MB hard disk space. My Audio Cutter audio cutting may also not working properly if there is other application that is currently playing or accessing the audio file at the same time.
11. What is My Audio Cutter refund policy?
My Audio Cutter is offerred as free trial so that users can try before they purchase to determine whether the software is suit their needs.Therefore our refund guarantee is only limiting to software bugs within our software. All refund request must provide a screenshot or detail explationation of "software failure" as a proof. We also deserve the rights to reject refund request that we suspected is a fraud request.
12. How do I know when there is a new version available?
You will be informed via our newsletter mailing.
13. Where can I find the tutorials for My Audio Cutter?
My Audio Cutter online tutorials can be found at https://www.softdivshareware.com/how-to-cut-audio.html . We will be updating the tutorials from time to time.
14. My credit card has been declined, what is the problem?
This can be due to a few reasons. Please make sure that you have enter a valid postal code, address, country, state, card number, expiration month/year and etc. Alternatively, you can also pay with PayPal.