We accept online ordering through major credit cards, Visa,
Mastercard, American Express, Discover. Other offline options
are through check, money order, fax, and phone ordering. Alternatively,
you can also pay through PayPal.
Once your order is approved, we will send a confirmation email
to your email address. In the confirmation email, it will contain
a download link to the full version. Before installing the full
version, make sure that you have uninstall the trial version
and some old files you will need to remove it manually from
the installation folder.
3. The program still in trial mode after installing
registered version?
Before installing the full version, make sure that you have
uninstall the trial version and some old files you will need
to remove it manually from the installation folder.
4. I have purchased Softdiv Audio Converter in the
past, how do I upgrade to the latest version?
All purchase is entitle to receive unlimited upgrades for
a year. Just send an upgrade request to softdiv@softdivshareware.com
to claim your free upgrade when there is a new version available.
Check the installation folder, install the wmfdist.exe file.
Secondly, make sure the wma file is not protected. Our software
will not convert a protected wma. Lastly, make sure there is
no other application that opening or reading the same at the
same time.
11. I have tried to use Softdiv Audio Converter but
is not working properly?
Make sure you have computer has installed with Windows 98se,
ME, XP, NT, 2000, or 2003 with a least 256 MB RAM and 300 MB
hard disk space for the best performance. Secondly, make sure
there is no other application that is playing or opening the
audio file that you trying to edit at the same time.
Softdiv Audio Converter is offerred as free trial so that
users can try before they purchase to determine whether the
software is suit their needs.Therefore our refund guarantee
is only limiting to software bugs within our software. All refund
request must provide a screenshot or detail explationation of
"software failure" as a proof. We also deserve the
rights to reject refund request that we suspected is a fraud
request.
13. How do I know that there is a new version available?
Upon your purchase, you will be automatically added to our
newsletter mailing list. We will notify you through our newsletter
when there is a new version available.
14. I need some tutorials how to use Softdiv Audio
Converter.
For all newbies, you can always check our Softdiv Audio Converter
online tutorials at http://www.softdivshareware.com/audiotut.html
. We will update the tutorials from time to time.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you
have enter a valid postal code, address, country, state, card
number, expiration month/year and etc. Alternatively, you can
also pay through PayPal.
