We accept online ordering through major credit cards, Visa,
Mastercard, American Express, Discover. Other offline options
are through check, money order, fax, and phone ordering. Alternatively,
you can also pay through PayPal.
Once your order is approved, we will send a confirmation email
to your email address. In the confirmation email, it will contain
a download link to the full version. Before installing the full
version, make sure that you have uninstall the trial version
and some old files you will need to remove it manually from
the installation folder.
3. The program still in trial mode after installing
registered version?
Before installing the full version, make sure that you have
uninstall the trial version and some old files you will need
to remove it manually from the installation folder.
4. I have purchased Softdiv CD Ripper in the past,
how do I upgrade to the latest version?
All purchase is entitle to receive unlimited upgrades for
a year. Just send an upgrade request to softdiv@softdivshareware.com
to claim your free upgrade when there is a new version available.
You might need to update your ASPI driver. Check the installation
folder of Softdiv CD Ripper, run the ASPI.exe . Restart your
pc. Make sure that there is no other application that is accessing
the audio cd at the same time.
10.I received 'The procedure entry point WMCreateWriter
could not be located in the dynamic link library WMVCore.DLL.'?
This is due to your pc does not have the wma format supporting
files installed. Check the installation folder of Softdiv CD
Ripper, install wmfdist.exe . Restart your pc and reinstall
Softdiv CD Ripper.
11. I have tried to use Softdiv CD Ripper but is
not working properly?
Make sure you have computer has installed with Windows 98se,
ME, XP, NT, 2000, or 2003 with a least 256 MB RAM and 300 MB
hard disk space for the best performance. Secondly, make sure
there is no other application that is playing or opening the
audio file that you trying to edit at the same time.
Softdiv CD Ripper is offerred as free trial so that users
can try before they purchase to determine whether the software
is suit their needs.Therefore our refund guarantee is only limiting
to software bugs within our software. All refund request must
provide a screenshot or detail explationation of "software
failure" as a proof. We also deserve the rights to reject
refund request that we suspected is a fraud request.
13. How do I know that there is a new version available?
Upon your purchase, you will be automatically added to our
newsletter mailing list. We will notify you through our newsletter
when there is a new version available.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you
have enter a valid postal code, address, country, state, card
number, expiration month/year and etc. Alternatively, you can
also pay through PayPal.
