We accept online ordering through major credit cards, Visa,
Mastercard, American Express, Discover. Other offline options
are through check, money order, fax, and phone ordering. Alternatively,
you can also pay through PayPal.
Once your order is approved, we will send a confirmation email
to your email address. In the confirmation email, it will contain
a download link to the full version. Before installing the full
version, make sure that you have uninstall the trial version
and some old files you will need to remove it manually from
the installation folder.
3. The program still in trial mode after installing
registered version?
Before installing the full version, make sure that you have
uninstall the trial version and some old files you will need
to remove it manually from the installation folder.
4. I have purchased iDVDMAX in the past, how do I
upgrade to the latest version?
All purchase is entitle to receive unlimited upgrades for
a year. Just send an upgrade request to softdiv@softdivshareware.com
to claim your free upgrade when there is a new version available.
9. Every time I try to rip a DVD I get the following
error message: Decorder not inited. Open an IFO file first.
Your pc is missing the DVD encoder. Please download a free
encoder, K-Lite Codec Pack 2.27 full at http://home.hccnet.nl/h.edskes/mirror.htm
. Alternatively, is better if you get the dvd encoding codec
from winDVD or intervideo
10. My CD drive is not supported for the VCD burning?
Make sure you have update your ASPI driver. In the installation
folder of iDVDMAX, run Aspi.EXE and install.Reboot your pc after
the installation. Send us your drive model if the drive is still
not supported. We will make it supported by the next release.
11. I have tried to use iDVDMAX but is not working
properly?
Make sure you have computer has installed with Windows 98se,
ME, XP, NT, 2000, or 2003 with a least 256 MB RAM and 300 MB
hard disk space for the best performance. Secondly, make sure
there is no other application that is playing or opening the
audio file that you trying to edit at the same time.
iDVDMAX is offerred as free trial so that users can try before
they purchase to determine whether the software is suit their
needs.Therefore our refund guarantee is only limiting to software
bugs within our software. All refund request must provide a
screenshot or detail explationation of "software failure"
as a proof. We also deserve the rights to reject refund request
that we suspected is a fraud request.
13. How do I know that there is a new version available?
Upon your purchase, you will be automatically added to our
newsletter mailing list. We will notify you through our newsletter
when there is a new version available.
15. My credit card has declined, what can be the problem?
This can be due to a few reasons. Please make sure that you
have enter a valid postal code, address, country, state, card
number, expiration month/year and etc. Alternatively, you can
also pay through PayPal.
